Support
Support
Synargy is located at:
Unit 9/8 Navigator Pl, Hendra QLD 4011, Australia. Our website provides information on our products available through retailer partners, intended to be viewed by audiences in Australia and New Zealand.
Synargy Corporation Ltd (“Synargy”, “Company”, “we”, “us”, “our”, “Website”) respects the privacy of our users (“you,” “your”, “user”) and are committed to protecting any personal data (“Personal Information”, “Personal Data”) you may provide us through this site.
It is Synargy’s policy to respect your privacy regarding any information we may collect while operating our website.
This Privacy Policy applies to the Website accessible through the URLs: https://www.synargy.com, https://www.synargy.com.au & https://www.synargy.co.nz.
We respect your privacy and are committed to protecting the personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy“) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions posted on our Website, outline the general rules and policies governing your use of our Website.
Website Visitor Data
Like most website operators, Synargy collects non-personally-identifying information of the type that web browsers typically make available, such as the web browser type, operating system, language preference, actions taken on the site, referring site, and the date, time & duration of each visit.
Synargy’s purpose in collecting non-personally identifying data is to better understand how visitors use the Website. From time to time, Synargy may release non-personally-identifying information in the aggregate, e.g., by publishing an internal report on trends in the usage of its website.
Synargy’s Website also collects potentially personally-identifying information like Internet Protocol (IP) addresses for determining customer country location to deliver a localised Website experience to the user, and providing Synargy with user approximate location (city) to determine website usage trends.
Links to External Websites
Our Website contains links to external websites of our retail partners that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We recommend you to review and understand the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Remarketing
Synargy may use remarketing services to advertise on third party websites, including Google, to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form or clicking through to our retail partners sites.
This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a web browser plugin/add-on.
Personal Data
In the event of submitting a contact form on our Website (synargy.com, synargy.com.au or synargy.co.nz) we collect personal information from you, including information about your:
· name
· contact information
· interactions with us
· additional information you provide in your message
We collect your personal information in order to respond to your contact message and send a reply accordingly via email or phone.
Website administrators employed by Synargy can see and edit that information.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at customercare@synargy.com, or 07 3177 7715, or Unit 9/8 Navigator Pl, Hendra QLD 4011, Australia
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Protection of Personal Data
Synargy discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Synargy’s behalf or to provide services available at Synargy’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Synargy’s website, you consent to the transfer of such information to them.
Synargy will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Synargy discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Synargy believes in good faith that disclosure is reasonably necessary to protect the property or rights of Synargy, third parties or the public at large.
If you are a customer of Synargy and have supplied your email address, Synargy may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Synargy and our products.
If you use the product visualiser feature available on our product pages, and upload your own photo – the photo will not be stored on our site or viewable by our staff. The image is displayed by your web browser, visible only on your device and will be deleted when you leave the page.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users (for example, in our ‘Frequently Asked Questions’) section.
Synargy takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Cookies
Our Website and its subdomains use non-personally-identifying cookies.
Cookies help us to provide a seamless browsing experience by recognising you upon revisiting the website, and helping our team to understand what parts of the website you find most interesting and useful so that we might improve the design and features of our website for future visits.
Cookies are small text files that will be stored in your device (computer, tablet or mobile phone) via your browser primarily to enhance the convenience of using the site, to enable certain functions and to make visiting our website attractive.
The information in the cookies relates to your device, your browser and to the way you navigate through our content and is not linked to your name, address or e-mail address.
To the extent personal information may be collected using cookies, such information will only be processed in accordance to our privacy statement.
The use of cookies enables the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. They are used to diagnose technical problems, analyze the traffic to our website, analyze trends, observe and measure how our visitors engage with our website and identify preferences.
This website uses HotJar, provided by Hotjar Ltd to anonymously assess and measure how users are interacting with our web pages, in order to deliver an optimised website experience.
Our website uses Google Analytics, provided by Google, Inc. These cookies provide us with information on how you use the website and allow us to test various parts of the website.
Our website also uses Google Ads & Remarketing services, provided by Google, Inc. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization including social media services that we have added to the site to enable you to share our content.
We use YouTube API service within our website for the express purpose of playing video content. Please see the YouTube Terms of Service (ToS) here.
You can prevent your browser to store cookie and/or delete the cookies from your device at any time via the browser settings. Please consult the Help section on your internet browser for instructions on this.
If you choose to not accept cookies, you should be aware that you may no longer be able to make use of all possibilities and functionalities of our website, and that certain parts of the website may also no longer be visible or accessible.
To opt-out from Google Analytics cookies at any time, you can also install the Google Analytics opt-out browser add-on.
You can also opt-out from Hotjar cookies at any time by visiting Hotjar’s opt-out page and clicking ‘Disable Hotjar’.
Business Transfers
If Synargy, or substantially all of its assets, were acquired, or in the unlikely event that Synargy goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Synargy may continue to use your personal information as set forth in this policy.
Policy Updates
We may update this Privacy Policy and/or Cookies Statement from time to time. You can see the date on which the last change was made below in this statement. We advise you to review this page on a regular basis so that you are aware of any changes.
This statement was updated on: 23 March 2021.
Synargy reserves the right to update this policy as and when required.
© 2024 Synargy. All rights reserved.
